We are seeking an enthusiastic Network/Systems Engineer to maintain and monitor computer systems and networks within our company. As a Network/Systems Engineer you will solve complex technical issues and collaborate with team members across all departments to assist with their technical requirements. Job duties include:

• Fully support, configure and maintain IT related equipment, programs, and accounts across multiple locations. This includes but is not limited to software, hardware, and networks.
• Respond in a timely manner to service issues and requests.
• Producing and performing end user training on applications and services required.
• Identify, research, troubleshoot and resolve issues with software or hardware.
• Provide technical support across the company (this may be in person or over the phone).
• Documenting processes/procedures for IT staff.
• Repairing and replacing equipment as necessary.
• Test new technology to ensure it will be a value-add to the business.
• Support internal application build/deployment process as required.
• Assist in special projects or requests. Other duties as necessary.

Knowledge & Experience:

• Minimum 10 years of experience working in an IT Support role.
• Certifications are preferred, but not required (Microsoft, Cisco, etc.).
• Working knowledge and expertise with a variety of software, hardware, and applications. Previous experience and/or knowledge should include working with Windows, Office 365, TCP/IP networks, VPN, PowerShell, CMD, Azure, and others.

Skills & Abilities:

• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to work independently as a part of a team.
• Ability to manage time and effectively prioritize numerous projects at one time.